Effective Date: November 17, 2025

At Cactus State Cleaners (referred to as "we", "us", or "our), we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (https://cactusstatecleaning.com/) or our services. By using our site or services, you agree to the practices described in this policy. We are based in Arizona, USA, and comply with applicable U.S. privacy laws (such as the California Consumer Privacy Act, CCPA, if applicable).

1. Information We Collect

We collect both personal information that you provide to us directly and data collected automatically as you use our site:

Personal Information You Provide: When you fill out our contact or booking forms, request a quote, or communicate with us, you may provide information such as your name, email address, phone number, mailing address (e.g. service location), and any details related to your cleaning needs. We also collect any messages or inquiries you send us (including contact form messages or email correspondence). If you sign up to receive newsletters or marketing communications, we will collect your email and preferences for that as well.

Service Details: If you request our cleaning services, we may collect information related to the service – for example, details about your property or business (size, type of space) or scheduling preferences. This information helps us provide an accurate quote or perform the cleaning service.

Automatically Collected Data: When you visit our website, certain data is collected automatically. This may include your device’s IP address, browser type, device identifiers, the pages you visit on our site, the time and date of your visits, and the referring URL. We use cookies and similar tracking technologies to collect some of this usage information (see Cookies and Analytics below). This technical data helps us analyze trends and improve our website experience.

We do not knowingly collect sensitive personal information like Social Security numbers, financial account info, or health data, as our services typically only require basic contact details and service-related information. We also do not knowingly collect any personal information from children under 13 (see Children’s Privacy below).

2. How We Use Your Information

We use the collected information for the following business purposes:

Providing and Improving Services: We use your information to respond to your inquiries, provide quotes, schedule and perform cleaning services, and ensure we deliver quality service. For example, we will use your contact information to get in touch about your cleaning appointment or request, and any property details to tailor our services to your needs. We may also use feedback you provide to improve our offerings.

Communication: Your contact information (email or phone) is used to communicate with you. We send service-related communications such as appointment confirmations, reminders, updates on your service, or responses to questions you ask. If there are any issues or changes regarding a scheduled cleaning, we will contact you through the info you provided.

Marketing and Promotions: With your consent (or where otherwise permitted by law), we may use your email or phone number to send you newsletters, special offers, or promotions about our cleaning services. For example, we might email a seasonal discount or new service announcement. You have the choice to opt out of marketing messages at any time (see Your Rights and Choices below for how to unsubscribe). We do not bombard you with marketing – frequency of such messages will be reasonable and in line with what you agreed to.

Analytics and Personalization: We use data about how visitors use our website to understand and improve user experience. For instance, we analyze which pages are visited most, how users navigate the site, and where they come from. This helps us optimize our website layout, content, and functionality. We might also use cookies to remember your preferences on our site (such as remembering form inputs you’ve entered before, or keeping you logged in if that feature exists).

Safety and Legal Compliance: Information may be used to protect the security of our website, our company, and our customers. For example, we may monitor for fraudulent behavior or security breaches. If necessary, we will use and disclose information to comply with legal obligations or to enforce our agreements. (See Sharing Your Information for more on legal disclosures.)

We will only use your personal information for the purposes above or for purposes that we have explained to you at the time of collection. We do not use your data in ways that are incompatible with the reason you provided it, unless we obtain your consent.

3. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your experience and gather analytics data. Cookies are small text files placed on your device when you visit a website. Here is how we use them:

Essential Cookies: Some cookies may be necessary for the website to function properly (for example, to enable forms or remember your preferences). Without these, certain features may not work.

Analytics Cookies: We use third-party analytics tools (such as Google Analytics) to collect information about how visitors use our site. This includes data like which pages you visit, how long you stay, and how you arrived at our site. We use these insights to improve our website’s content, layout, and performance. The information collected via analytics cookies is typically aggregated and does not directly identify you. For instance, Google Analytics may record that a user visited our Contact page or how much time a user spent on the site, but it does not tell us who that user is by name.

Google Analytics may set its own cookies to perform these services. Google’s ability to use and share information collected by Google Analytics about your visits to our site is governed by Google’s Privacy Policy. If you wish, you can opt out of Google Analytics tracking: Google provides a Browser Add-on that allows you to disable Google Analytics on all websitessupport.google.com. Installing this add-on will prevent your browser from sharing information with Google Analytics about your site activitysupport.google.com. You can find this tool on Google’s site or in your browser’s app store.

Advertising Cookies: Currently, our site does not use third-party advertising networks or targeted advertising cookies. We do not serve behavioral ads. If this changes in the future, we will update this policy and provide any required opt-outs.

Your Choices for Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when a cookie is being placed on your device. Please note that if you disable cookies entirely, some features of our site (such as interactive forms or remembering your preferences) may not function properly.

“Do Not Track” Signals: Some browsers offer a “Do Not Track” (DNT) feature that, when enabled, sends a signal to websites requesting your browsing not be tracked. Currently, there is no universal standard for recognizing or honoring DNT signals. Therefore, our website currently does not respond to these signals and will operate as described in this privacy policy even if a DNT signal is received. You can still control tracking through the other cookie and analytics opt-out methods described above.

4. SMS/Text Messaging

If you provide your phone number and consent to receive text messages, we may send you SMS (text) notifications for things like appointment reminders, scheduling updates, and occasional promotional offers related to our servicescactusdesertwindowcleaning.com. By opting in to SMS communications, you acknowledge and agree to the following:

Consent and Frequency: You consent to receive SMS notifications, alerts, and occasional marketing communications from Cactus State Cleaners on your provided phone number. Message frequency may vary (for example, you might receive a couple of messages during the scheduling of a service, and infrequent promos or follow-ups thereafter). We will not send an unreasonable number of messages.

Charges: Message and data rates may apply to any texts we send or that you send to us, according to your mobile plan. (Please check with your mobile carrier if you are unsure about any text messaging charges.)

Opt-Out: You can opt out of further text messages at any time. To stop receiving SMS messages, reply STOP to any of our texts, and we will stop texting you. You can also request removal by contacting us by email or phone, and we will manually disable texts to your number.

Help: If you need help or have questions about our text messages, you can reply HELP to one of our texts or contact us at (623) 304-8465 for assistance. Our team will be happy to assist. (Texting HELP to our number will trigger a response with information on how to contact us or how to stop messages, as required.)desertbloomhealthcare.com

No Third-Party Marketing: We will not share or sell your mobile phone number or information with third parties for their own marketing or promotional purposesdesertbloomhealthcare.com. Your phone number is used strictly by us (and our service providers acting on our behalf) to send you the messages you signed up for. We may use reputable third-party platforms or software to manage and send SMS (for example, a scheduling system or marketing platform), or to help with customer service via text. These providers are only allowed to use your information to facilitate the text messaging service and are not permitted to use it for anything elsedesertbloomhealthcare.com. Apart from such service providers, your SMS opt-in data (the fact that you consented and your number) will not be disclosed to any other third parties.

Your Choices: Providing a phone number for SMS updates is entirely voluntary. If you do not want to receive texts, you do not have to opt in or provide your number for that purpose. Even after opting in, you can always opt out as described above. We will also make it clear at the point of collection (for instance, on a web form) that by providing your number you are consenting to texts, and we will include a checkbox or statement for you to agree to. We follow applicable laws and guidelines for SMS communications to protect your rights and privacy.

5. How We Share Your Information

We understand the importance of your personal information and handle it with care. Here is how we share (or do not share) your data:

No Sale of Personal Information: We do not sell your personal information to third partiescactusdesertwindowcleaning.com. We have never sold personal data in the past and have no intention of doing so in the future. This includes not selling your info for advertising or marketing purposes. (Under the CCPA’s definitions, “sell” includes sharing personal info with third parties for valuable consideration – we do not do thiscactusdesertwindowcleaning.com.)

Service Providers (Third-Party Processors): We may share your information with trusted third-party companies who perform services on our behalf, only for the purposes described in this policycactusdesertwindowcleaning.com. For example, we might use:

Hosting and IT providers: companies that host our website or provide technical infrastructure.

Scheduling or CRM platforms: tools that help us manage appointments, bookings, or customer relationships.

Email service providers: if we send newsletters or mass emails, we might use a platform (like MailChimp or similar) to manage the mailing list.

Analytics services: as noted, we use Google Analytics, which will process usage data for analytics purposes.

Payment processors: (If in the future we accept payments online, we would use a secure payment processing service – currently, we do not collect payment info via the website.)

These service providers are given only the information necessary to perform their functions, and they are contractually obligated to keep your information confidential and use it only for those purposes. In other words, they act on our behalf and must protect your data. We ensure any third-party we share data with has privacy and security standards that align with ours. Your data is shared with them only to help us serve you better and for no other independent usecactusdesertwindowcleaning.com.

Legal Requirements and Safety: We may disclose personal information if required to do so by law or legal process. For instance, if we receive a subpoena, court order, or lawful request from government authorities, we may have to provide relevant information. We may also share information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: In the unlikely event that our company undergoes a business transaction such as a merger, acquisition by another company, or sale of all or part of our assets, your personal information may be among the assets transferred. If such a transfer occurs, we will ensure the new owner is aware of the obligations to handle your personal data in accordance with this Privacy Policy (or you will be provided with an updated policy if things change).

With Your Consent: Other than the situations above, we will ask for your consent before sharing your personal information with anyone else. For example, if we ever wanted to feature your testimonial or share your referral with a partner, we would only do so if you agreed.

Rest assured, outside of these circumstances, we do not share your personal information with third parties. And as stated, we never sell your data or share it for third-party marketing purposes.

6. Your Rights and Choices

You have certain rights regarding your personal information and how we use it. We are committed to honoring your rights and providing you with control over your data. These rights and choices include:

Access and Correction: You have the right to request a copy of the personal information we hold about you and to request corrections of any inaccuraciescactusdesertwindowcleaning.com. If you have an account on our site (if applicable) or if you simply want to know what information we have collected (for example, information you provided in a contact form), you can contact us and we will provide you with an overview of that data. If any of it is wrong or outdated, please let us know and we will correct it. In certain cases, you can also request that we erase or delete some of your personal information (see below). We will respond to such requests as required by applicable law.

Deletion (Right to Be Forgotten): You can request that we delete personal information we have about youcactusdesertwindowcleaning.com. For example, if you no longer want us to have your contact details on file, you can ask us to remove them. Note that we may need to retain certain information if it’s required for us to complete a transaction you requested, for legal compliance (e.g., record-keeping requirements), or for legitimate business purposes. But if the information is not needed for such reasons, we will honor a deletion request. To request deletion, contact us using the information in the Contact Us section below.

Opting Out of Marketing Communications: If you have subscribed to our marketing emails or newsletters, you can opt out at any time. Every marketing email we send will include an “unsubscribe” link at the bottom – clicking that will stop further promotional emails to your address. You can also opt out by contacting us directly and requesting to be removed from our marketing list. If you opt out of marketing emails, please note you may still receive administrative or transactional communications from us (for example, messages about an active service you’ve scheduled, receipts, or responses to your direct inquiries). For SMS/text messages, as noted in the SMS section above, you can reply “STOP” to unsubscribe from further textsdesertbloomhealthcare.com. We will promptly honor all opt-out requests.

Cookies Choices: As described in Cookies and Analytics, you can control or delete cookies through your browser settings. If you want to prevent analytics tracking, you can also use tools like the Google Analytics opt-out pluginsupport.google.com. Managing cookies and tracking is your choice – our site is accessible even if you decline non-essential cookies (though some functionality might be limited).

California Privacy Rights: If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act (CCPA) and its amendments (including the California Privacy Rights Act, CPRA). These rights include:

Right to Know: You can request that we disclose the categories and specific pieces of personal information we have collected about you, as well as the categories of sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share itoag.ca.gov. Essentially, you can ask, “What information do you have about me and how have you used or shared it?” and we will provide that information, covering at least the 12 months prior to your request.

Right to Delete: You have the right to request deletion of the personal information we have collected from you (with certain exceptions allowed by law)oag.ca.gov. Upon a verified request, we will delete your personal info from our records (and direct our service providers to do the same), unless a legal exception applies. (For instance, we may retain information needed to complete a transaction you initiated or to comply with a legal obligation.)

Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale of your personal informationoag.ca.gov. As noted above, we do not sell personal data, so in practice we do not engage in any data sales that you would need to opt out ofcactusdesertwindowcleaning.com. We also do not share your personal information for cross-context behavioral advertising. If we ever planned to sell or share data in a way that falls under CCPA’s definition, we would provide a “Do Not Sell or Share My Personal Information” link on our website. But as of the effective date of this policy, there is nothing to opt out of in this regard.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rightsoag.ca.gov. This means if you choose to exercise your privacy rights (for example, by asking us to delete your data or opting out of data sales), we will not deny you services, charge you a different price, or provide a different level of quality just because you exercised your rights. The CCPA does allow companies to offer financial incentives for collecting personal data (for example, a loyalty program or discounts in exchange for data), but we do not currently offer such programs. If we ever do, we will provide appropriate notices and opt-in consent for those programs.

Exercising Your Rights (for California and others): To exercise any of your rights described above, please contact us (see Contact Us section below). For California residents, you can email or mail us your request. Please specify which right you wish to exercise and provide us enough information to verify your identity. We need to ensure it’s really you (or your authorized agent) making the request for your data, in order to protect your privacy. For example, we might ask you to confirm some personal details we already have on file. We will respond to your request within the timeframe required by law (generally within 45 days for CCPA requests, with the possibility of a 45-day extension if necessary, of which we would inform you).

If you are a resident of a U.S. state that has additional privacy rights (such as Virginia, Colorado, etc.), you may have similar rights to access or delete your data or opt out of certain processing. We will honor all applicable privacy laws. Regardless of your location, we strive to give you control over your personal information as described in this section.

7. Data Security

We take data security seriously and have implemented reasonable safeguards to protect your personal information. These measures are aimed at preventing unauthorized access, disclosure, alteration, or destruction of your data. Our security practices include technical measures (such as encryption of data where appropriate, secure servers, and firewalls), organizational measures (limiting access to personal data only to employees or contractors who need it to perform their duties), and physical measures (secure offices and servers). For example, if our website has an order or payment feature in the future, it will use SSL/TLS encryption to protect data transmission. Internally, we restrict access to customer information and require confidentiality from our team.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law. We also continuously review and update our security practices to adapt to new threats and to make improvements.

Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements. For example, if you submit a contact form asking about our services but do not end up booking a service, we may retain that inquiry information for a period (to follow up or keep a record of inquiries) but will dispose of it when it’s no longer needed. If you become a customer, we will retain your information for as long as you remain a customer and for a certain period thereafter as needed (e.g., maintaining records of services provided for our business records). When your information is no longer required, we will securely delete or anonymize it. If you request that we delete your data, and we have no legal obligation to keep it, we will do so (as described in Your Rights).

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13 years old. Cactus State Cleaners provides commercial and residential cleaning services intended for home owners, businesses, and other adult clients. A child should not be using our site to request services, and we do not intend to collect data from minors. If you are under 13, please do not provide any personal information to us.

If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our records. If you are a parent or guardian and believe that a minor has provided us personal information without your consent, please contact us and we will take steps to remove that information. We abide by the U.S. Children’s Online Privacy Protection Act (COPPA) and do not knowingly accept information from children under 13.

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the Effective Date at the top of the policy. If the changes are significant, we may also provide a more prominent notice, such as posting a notice on our website’s homepage or sending an email notification, to inform you of the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any updates to this policy are posted will be deemed acceptance of those changes, to the extent permitted by law. Of course, if any change requires separate consent (for example, if we were to start collecting new types of personal data or use it for new purposes that require consent), we will obtain that consent as required.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us. We are here to help and are committed to addressing any privacy-related issues. You can reach us at:

Cactus State Cleaners

Email: [email protected]

Phone: (623) 304-8465

Mailing Address: 4742 N 24th St, Phoenix, AZ 85016, USA

Please indicate that your inquiry is related to privacy so it can be directed to the appropriate personnel. If you are contacting us to exercise a specific privacy right (such as a data access or deletion request), please provide sufficient detail for us to verify your identity and process your request. We will respond as soon as reasonably possible, and no later than required by law.

Thank you for trusting Cactus State Cleaners with your cleaning needs. We are committed to protecting your personal information and privacy.